Deskripsi Pekerjaan
Job description:
- Responding to Inquiries: Handle incoming calls, emails, or messages from customers regarding product or service inquiries, orders, account issues, and general questions.
- Problem Resolution: Address customer complaints and concerns efficiently and professionally, aiming for satisfactory resolution while adhering to company policies and procedures.
- Product Knowledge: Develop a comprehensive understanding of the company\'s products or services to effectively answer customer questions and provide accurate information.
Tentang Perusahaan
Kawan Lama Group
Manufaktur, Ritel
1000+ karyawan
Established in 1955, Kawan Lama Group is a multi-sector group of companies who are constantly innovating for improving the quality of lives. Manages 28 brand portfolios operating in six different sectors: Commercial & Industrial, Consumer Retail, Food & Beverages, Property & Hospitality, Manufacturing & Engineering, and Commercial Technology. Aiming to be more than family business - but beyond that, we are business for families, we carry the mission to bring values for betterment of lives through business development and continuous growth.
