Job Description

• Reporting to Head of Operations
• Collect and analyze information and data related to procedural efficiency within the organization
• Develop new solutions, practices and strategies to support long-term effectiveness and efficiency
• Maintain and analyze current business processes and product capability, come up with plans of improvements, working together with data, product, business team
• Present findings, projections and recommended strategies
• Responsible for setting collection operations targets in order to achieve business needs
• Responsible for monitoring collection costs and improvements from time to time
• Work together closely with collections operations and QA team to understand the pain points in the day to day business process and be able to make improvement
• Work together closely with the data team in order to automate the necessary dashboards or get a more detailed view of the analysis carried out
• Work together with the product and engineering team in order to increase the productivity of the collection operations team and also improve existing communication channels from time to time
• Manage to streamline processes/documentations in collections
• Manage end to end monitoring tools/dashboard to make sure collections operations, internal and external tools performing at its best day in day out
• Maintain and improve how internal and external tools work, make sure it is being exploited to its maximum potential
• Prepare the necessary decks to be presented to C level and other managerial levels
• Express logical thought process for problem solving