Deskripsi Pekerjaan
What you will do
Currently, we are looking for someone who can fill the position of Student Success. Take a look at points below to understand more about this role.
Job Description :
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Providing service excellent to our Client (B2B, B2F, B2G, B2C)
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Ensure our client’s class program being held successfully
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Maintaining internal communication for providing service to fulfill Client’s expectation
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Assigning session from credit that has been injected by the Finance/Product Team into Corpo Group/Semi Private Group, also documenting OBF.
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Request a teacher’s availability on behalf of the Student’s schedule preferences to the Education Team. Opening calendar spot
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Reminding Teacher/Student on their class schedule. Communication Channel : Telegram, Whatsapp, Freshdesk/Freshchat, Skype
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Responding escalation from SS L1 on Freshdesk/Freshchat and Skype
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To ensure the class experience for both Teacher/Student went well
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Conduct Technical Meeting to the new onboarding Client
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Responding to Teacher/Student inquiries. Communication Channel : Telegram, Whatsapp, Freshdesk/Freshchat, Skype
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Change the Class schedule on behalf of Teacher/Student’s request and confirm with the other side.
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Helping Teachers/Students in their class if there are any technical issues arise when the class is being held. SS Commerce also takes a decision if it's necessary
Requirements
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Willing to work in shift
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Minimum 1 year of experience as a Customer Service / Customer Operations
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Fluency in both written and spoken English.
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Good administrative skills and ability to create good requirement documentation.
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Strong communication skills in a multicultural environment.
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Tech-Savvy
What you will get
Besides remuneration and benefits, we also notice other factors that might interest you. CAKAP is an edutech company: we care about education and its impact on others. Elevating people’s lives through education is our objective. Not only for students, but we also attempt to carry out this idea in our team. Therefore, we encourage people who are excited in education and language to join us.
As we are a startup company, you will learn many things regarding fast-paced culture and improve your adaptability skills. Discussions between low, middle, and high levels often happen; hence you will develop your sensitivity in analyzing surroundings from many layers.
Tentang Perusahaan
Cakap
Cakap is an upskilling platform in Indonesia with more than 4 million users spread throughout the country. We have over 2,000 teachers from 10 different countries. We believe that education is a lifelong learning journey, and we aim to provide high-quality educational skills enhancement opportunities to improve the lives of Indonesians and elevate their lives.
Our learning offerings include courses for foreign language improvement and vocational training, catering to individuals, whether they are kids or adults, as well as companies.Through our two-way interactive learning method, students can directly engage with our professional teachers to find solutions and prepare for their best future.
